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Phone service will be briefly interrupted March 9 at the Pittsburgh campus

Cathedral view through trees on sunny day

Incoming phone calls to University of Pittsburgh telephones on the Pittsburgh campus may be briefly interrupted beginning at 9 a.m. Wednesday, March 9, as a portion of campus telephone numbers are transitioned to a new service provider. 

Incoming calls may not connect if the call is placed while the phone number is being moved to the new service provider. This primarily affects University phone numbers that begin with 624 and 648, although some numbers that begin with 383 are also affected. Individual phone numbers may be unavailable for up to 15 minutes during the transition. Outgoing calls placed from Pittsburgh campus phones will not be affected.

The University of Pittsburgh Police Department will continue to be able to receive calls at 412-624-2121 from any active phone throughout the maintenance period. The University’s Emergency Notification Service will also remain operational.

Full phone service should resume by 11:30 a.m. on March 9. If you experience issues receiving calls after that time, please report them to the 24/7 IT Help Desk and, when possible, include the phone number of the person who was trying to reach you and the time that they called.