ResNet - Ethernet
Residential Networking for students.  Information about connecting to the Ethernet here. Info about Resnet
Resources
There are many resources available to students.  Information on resources such as software, printing and computers is located on the Resources page. 
Documentation
Documentation is available in the documentation racks at the Blackington Hall campus computing labs and from the CIS Documentation Web site. 
Where Can I go for Assistance?
Computer Lab Assistance:
For help with computer labs, accounts and access problems see:  Mr. Ralph Miller, User Services office, 238 Blackington, x7194 or Rob Eckenrod, User Services office, 141 Blackington, x7104

General Help Information:
Student computer consultants are available in the computing lab area, 2nd floor Blackington Hall. Consultants can assist students in the use of lab facilities, direct users to documentation and troubleshooting most service problems.

Written Documentation is available from the documentation racks in the Blackington Hall lab area and on-line at: (general technology information) http://technology.pitt.edu/documentation and (UPJ specific technology information)  http://www.pitt.edu/~upjlabs/documentation.html 

Personal Computer Problems:
For support dealing with factory bought computers, refer to these sites.
Windows XP Support
Windows 2000 Support
Windows 98 Support
Voicemail
Students living on campus have voice mail available to them. Information concerning their account is included in the orientation packet they recieve at move in.  For problems concerning voice mail such as activation, password problems, or retrieval of message problems, please contact Ralph Miller at 269-7194 or x7194
Free Microsoft Software Program
There are some free software packages available to students through the University as well as some packages that can borrowed.  For information about this program contact Ralph Miller at 269-7194 or x7194 or visit the Free Software site.
Commuter Students
Commuter Students are able to connect to the Pitt Network from home.  For information about Commuter Student Services

Support for Students | Support for Faculty/Staff
Computer Lab Facilities/Hours
Frequently Asked Questions | Documentation
 CIS Help Desk | CIS Home Page
Home









For questions about University of Pittsburgh Computing Services, contact the Help Desk (412-624-HELP)
©2002 University of Pittsburgh.  All Rights Reserved.