Computer Account Information
Information regarding all computer accounts can be found on the Computer Account page.
New Desktop Computer Operation Notes
Directions regarding the use of your desktop PC can be found on at Faculty Desktop Program
Staff Desktop Program
Request for Services
Information on classroom reservations, borrowing audio visual equipment, audio visual requests, voice mail, phone service, and network requests is located at the Request for Services page. 
Resources and Policies
Information on internet, computer, software and printing resources can be found at the Resources and Policies page.
Documentation
Documentation is available in the documentation racks at the Blackington Hall campus computing labs and from the CIS Documentation Web site. 
Where Can I go for Assistance?
Computer Lab Assistance:
For help with computer labs, accounts and access problems see:  Mr. Ralph Miller, User Services office, 238 Blackington, x7194 or Rob Eckenrod, User Services office, 141 Blackington, x7104

Technology Classroom Help:
For help with Technology Ready Classroom equipment see: Mr. Rick Povich, User Services office, 141 Blackington Hall, x7103

General Help Information:
Student computer consultants are available in the computing lab area, 2nd floor Blackington Hall. Consultants can assist faculty and staff in the use of lab facilities, direct users to documentation and troubleshooting most service problems.

Written Documentation is available from the documentation racks in the Blackington Hall lab area and on-line at: (general technology information) http://technology.pitt.edu/documentation and (UPJ specific technology information)  http://www.pitt.edu/~upjlabs/documentation.html 

Personal Computer Problems:
For additional support or troubleshooting, refer to these sites.
Windows XP Support
Windows 2000 Support
Windows 98 Support
 
Reporting Technical Problems
Faculty and Staff can report all problems or needs concerning campus-specific computer, communication and media equipment by calling the UPJ Technology Support Desk at x7755.  Problems can also be reported on-line at http://campusservices.upj.pitt.edu (All urgent requests should be reported by phone). Requests for service routed through this trouble ticket system are given priority scheduling by IT staff.

General technology and software support are available through the Oakland helpdesk at 412-624-4357. This helpdesk is available 24 hours a day, 7 days a week. You can submit requests on-line at: http://technology.pitt.edu/helpdesk
 
Problems with Voice Mail
To report problems with your voicemail service, call the support desk at x7755. 
Problems with CourseInfo
If you have a problem with CourseInfo, please contact CIDDE through the Oakland helpdesk or through the CourseWeb Resource site at:
http://www.pitt.edu/~ciddeweb. You would also contact this department to arrange for activation of your CourseWeb site.

Support for Students | Support for Faculty/Staff
Computer Lab Facilities/Hours
Frequently Asked Questions | Documentation
 CIS Help Desk | CIS Home Page
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For questions about University of Pittsburgh Computing Services, contact the Help Desk (412-624-HELP)
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