prev next front |1 |2 |3 |4 |5 |6 |7 |8 |9 |10 |11 |12 |13 |review
Quality Management is about setting standards, agreeing the minimum for safe and effective practice, increasingly consulting with consumers - patients and their relatives.

Quality means getting feedback, regularly on existing services by

Satisfaction questionnaires,

Regular monitoring,

Routine statistics on waiting,

Testing the system-dummy patients, test exercises.

Quality comes with a Price and it becomes necessary to spend larger and larger sums of money to obtain ever smaller increments in Quality.