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The Manager needs to have accurate, relevant and timely information on the whole organisation for which he/she is responsible.
e.g. Staff numbers, turnover, absenteeism
Productivity-Bed Occupancy, Turnover Interval and Throughput.
Resources-stocks, supplies.
Finance-credits, debits, money in hand, money committed, reserves.
Problems-complaints, accidents, staff unrest.
The Manager needs to use time effectively, to delegate as necessary, to be available to staff, “to walk the walk and talk the talk”
The manager works through others and the workforce is the largest item in the budget.If the people are cared for and managed well then the organistion will achieve its objectives. Knowledge of the staff, their skills and their needs is part of that.
The Balance sheet has to remain in the Black. There have to be rigorous financial systems.