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Q: Should these be used for serious communication? Quick Don’t lend themselves to reflection, as does the written /printed word. Less formal than email Concern that informality is leading to sloppiness. Confidentiality can break down. These are public!
Q: What do you see as role in business world?
People have always had varying purposes for communication, and forms to meet these. These have changed over time. It is important to select the medium that best matches your desire to communicate.
Good, clear communication is good clear communication no matter what the medium.
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