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Email used for

1.note left on the desk,
2.phone call,
3.memos
4.even letters.

 

Email format is the same as memo format.

 

Q:  Why is email useful?

Can do 24 hours per day

Can do when person isn’t there

Is waiting for the person when they get there

FAST

Don’t have to be in your office.

Q: Disadvantages?

Can’t retrieve - usually

Lives forever

Usually informal even when we don’t want to or shouldn't be informal

Can readily and quickly be reproduced and widely distributed

USE THE SAME RULES THAT ARE USED FOR THE THINGS THEY REPLACE –

Q:  DO YOU AGREE – are there new rules for email?

Emails can be used for formal things, but email doesn’t lend itself to reflection, as does the written /printed word.

Concern that informality is leading to sloppiness.

Confidentiality can break down.