CONTENTS


Foreword                                                      i
Case Studies                                                iii


Part 1         The Urban Context                              3

               - Urban Refugees: A Profile                    4


Part 2
		Procedures	                             11
		Assistance	                             14
		Community Services and Protection	     24
		Counseling	                             30


Part 3		Special Groups                               43

	        - Victims of Violence                        46
                - Women Heads of Household, Children
                  and Unaccompanied Minors, The Elderly      56
                - Disabled:Physically and Mentally Handicapped,
                  AIDS victims                               62


Part 4      Education and Training                           67

            - Formal and Informal Education                  70


Part 5      Durable Solutions	                             77

            - Voluntary Repatriation	                     80
            - Local Integration	                             84
            - Resettlement	                             86

Part 6	Management Issues                                    89
	
            - Organization and Coordination                  92
            - Personnel Development                          97


Annexes                                                     101
References                                                  137