Discrete Structures
Required Course Materials
This course is part of the Inclusive Access program; you should NOT purchase any course materials as they are part of your course registration. In the event you drop this course from your schedule on or prior to the last day of DROP/ADD period, your account will be fully refunded automatically if you received a digital textbook. If you received a physical textbook you will need to return the textbook to the store and your account will be refunded at that time.
Loose Leaf Upgrade
If you would like a print version of the text to accompany the Connect program, a print-upgrade option is available via Connect. A binder-ready version of the text will also be available for purchase in the University Bookstore.
Connect Technical Requirements and Support
Please review the following information from McGraw-Hill Higher Education before you begin any assignments in Connect.
- Run a system check: To have a successful experience in Connect, you will need to ensure that your computer's system meets the requirements needed to access and run your assignments (e.g.: operating system, browsers, plug-ins). It is strongly recommended that you troubleshoot your computer at least once a week, and before every test, to be sure that you will be able to complete the required exercises. Click on the following link to learn how to troubleshoot Connect and what the computer requirements are:
http://connect.mheducation.com/connect/troubleshoot.do - Get support: Connect has a Customer Experience Group (CXG) Support Center where you can connect with a tech specialist via chat, phone, or email. Click on this link to access the online support center: https://mhedu.force.com/CXG/s/ContactUs
If you have problems with registration or technical difficulties while completing assignments, contact CXG. I am not tech support! Every time you speak with a representative, you will receive a case/ticket number for reference. Be sure to keep this number so that you can easily check up on the status of any unresolved problems and also to share with me if required.
800-331-5094 (toll-free)
Sun: 12pm - 12am
Mon-Thurs: 24 hours
Fri: 12 am - 9pm
Sat: 10am - 8pm
(All in US Eastern Time)
Technical Problem Resolution Procedure
If you experience technical difficulties while completing an online assignment, follow the procedures as outlined below.
- Take a screen shot: Take a screen shot/Print Screen of the monitor when the problem occurs. Save as a .pdf or .jpg file.
- Contact technical support: Make sure you give a complete description of your problem so the Help Desk staff will have the pertinent information in order to assist you properly. This may include:
- course name/reference number and/or instructor name
- operating system, Internet browser, and/or Internet service provider (ISP) information
- Print Screen file
- your contact information
- Send a message to your instructor to notify him/her of the problem: Include all pertinent information of the incident (as listed above). You must provide the ticket/case number that you receive from technical support. This ticket provides proof of the time and date you tried to submit an online assignment. Any notifications that do not include this ticket/case number will be invalid.
- Follow up: If you do not hear back from the technical support within a timely manner (less than 48 hours), it is your responsibility to follow up with the appropriate person until a resolution is obtained.